Shipping Policy

Last Updated: July 17, 2026

Thank you for shopping with Lacenotrace. We are committed to delivering your order safely and efficiently.

Processing Time

All orders are processed within 1–3 business days after payment has been received and verified.

During product launches, promotions, holidays, or periods of high order volume, processing times may be slightly longer.

Shipping Destinations

We currently ship to:

• Canada

• United States

• International destinations where shipping is available at checkout

If your country is not available during checkout, please contact us before placing an order.

Shipping Rates

Shipping costs are calculated automatically at checkout based on your shipping address and selected shipping method.

We are pleased to offer complimentary shipping on all Canadian orders.

Delivery Estimates

Estimated delivery times begin after your order has been processed.

• Canada: 2–7 business days

• United States: 4–10 business days

• International: 7–21 business days

Delivery times are estimates only and are not guaranteed.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, import fees, or brokerage charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Lacenotrace is not responsible for orders delayed, lost, or returned due to an incorrect or incomplete shipping address provided at checkout.

Lost or Delayed Packages

Once your order has been handed over to the shipping carrier, delivery is the responsibility of the carrier.

If your package is delayed, lost, or marked as delivered but cannot be located, please contact the shipping carrier first. We will gladly assist you in opening a claim where possible.

Order Changes & Cancellations

Orders may only be changed or cancelled before they have been processed for shipment.

Once an order has been processed or shipped, it cannot be modified or cancelled.

Contact Us

If you have any questions regarding your shipment, please contact us through the contact information provided on our website. We are happy to assist you.