Terms & Conditions

Last Updated: July 17, 2026

Welcome to Lacenotrace. By accessing our website or placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. General

Lacenotrace is an online retailer specializing in premium single donor human hair sourced from the Philippines and Vietnam.

We reserve the right to modify these Terms & Conditions at any time without prior notice. Changes become effective immediately upon being posted on this website.

2. Product Information

Every bundle is made from authentic single donor human hair. Because our products are natural human hair, slight variations in color, texture, density, and wave pattern are normal and should be expected.

Product photos are intended to represent the hair as accurately as possible; however, colors may vary depending on your device's display.

3. Pricing

All prices are listed in the currency displayed at checkout.

Applicable taxes, shipping charges, customs duties, or import fees are calculated separately where applicable.

We reserve the right to correct pricing errors or cancel orders affected by incorrect pricing.

4. Orders

Once an order is placed, you will receive an order confirmation by email.

Lacenotrace reserves the right to refuse, cancel, or limit any order at our sole discretion, including suspected fraudulent transactions.

5. Payment

Payment must be received in full before an order is processed.

We accept the payment methods displayed during checkout.

6. Shipping

Orders are processed within our stated processing time.

Shipping estimates are provided as a guide and are not guaranteed.

Lacenotrace is not responsible for shipping delays caused by:

• Customs inspections

• Weather conditions

• Carrier delays

• Incorrect shipping information provided by the customer

• Events beyond our reasonable control

International customers are responsible for any customs duties, taxes, or import fees charged by their country.

7. Returns & Exchanges

Due to the hygienic nature of our products, all sales are final.

We do not accept returns, exchanges, or refunds on hair products once an order has been shipped.

If you experience an issue with your order, please contact us within 48 hours of delivery. We are committed to working with every customer to find a fair solution whenever possible.

8. Hair Care Disclaimer

Our hair is 100% authentic single donor human hair.

Because the hair has not been chemically processed, proper maintenance is essential. Like natural hair, it requires:

• Regular washing

• Deep conditioning

• Moisturizing

• Heat protection

• Proper storage

Failure to properly maintain the hair may affect its longevity.

9. Limitation of Liability

Lacenotrace shall not be liable for indirect, incidental, consequential, or special damages arising from the use or misuse of our products.

Our maximum liability shall never exceed the purchase price paid for the product.

10. Intellectual Property

All content on this website, including photographs, logos, graphics, videos, product descriptions, and branding, is the exclusive property of Lacenotrace and may not be copied, reproduced, or distributed without written permission.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We do not sell or rent your personal information to third parties.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted under the laws of the Province of Ontario and the laws of Canada applicable therein.

13. Contact

If you have any questions regarding these Terms & Conditions, please contact us through the contact information provided on our website.

Thank you for choosing Lacenotrace.